GCS ensures that all dispute resolution policies and procedures are strictly aligned with the Private Education Regulations and effectively communicated to all students.
Stage 1: Internal Dispute Resolution
- The first course of action for any dispute or complaint is to seek an internal resolution at the earliest opportunity, following the procedures outlined in P1 (Feedback Management Process).
- All internal grievances must be recorded in the Central Logs, investigated by the relevant HOD, and escalated to the Principal/Vice-Principal if a resolution cannot be reached.
- GCS aims to resolve all internal disputes within 21 working days.
Stage 2: External Dispute Resolution (CPE Mediation-Arbitration Scheme)
- If a dispute remains unresolved internally, or if the student/parent is unsatisfied with the final internal outcome, the matter shall be referred to the Committee for Private Education (CPE) Mediation-Arbitration Scheme.
- Mediation: The dispute will first be referred to the Singapore Mediation Centre (SMC) for a quick and affordable resolution.
- Arbitration: If mediation fails, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators (SIArb).
- Detailed information on this structured approach is maintained at: https://www.skillsfuture.gov.sg/pei/dispute-resolution