Communication with Lecturers and Staff
At the beginning of each module, the lecturer will provide their contact details (E.g., office telephone number, email address, etc.).
The e-mail provided by the lecturer and staff are meant for academic and administrative matters only. Students are also required to ensure that they do not provide the contact details (email address in particular) of the Lecturer and staff to any third party without prior consent.
Update Contact Details
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It is the responsibility of the students to ensure that their contact details lodged with the Admin Manager/SAE are correct and current.
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For any changes in contact details, please obtain the ‘Update Particulars’ form from the Admin Manager or Student Admin Executive (SAE).
Student Surveys
Genetic Computer School views feedback as an important integral process for continual improvement to our student administration processes, teaching and learning delivery standards, facilities and infrastructures as well as the quality in our student support services.
The evaluation shall be administered in an open and transparent manner to give all students an opportunity to provide constructive feedback on teaching, learning and assessment strategies and other academic / non-academic matters. All feedback will be treated with the strictest confidentiality.
A representative from Standard Survey Committee will administer the survey and students will be informed on the dates and/or frequencies.
a. Student Satisfaction Survey
b. Course Evaluation Survey
c. Graduate Employment Survey
d. Teacher’s Evaluation by the Students
e. Module Evaluation by the Students
f. Pre-Course Counselling Survey
g. Communication Survey
h. Post-Event Satisfaction Survey
i. Agent-Student Satisfaction Feedback
Periodic Progress Report
Academic Achievements
| Academic Achievement | Frequency of Providing Progress Report | Provided By | Communication Channel |
| Formative Assessment Result | Within 1 week after the last day of the assessment | Lecturer | Printed Copy/E-mail or LMS |
| Summative Assessment Result | Within 2 months after the last day of the assessment | Admin Manager | Printed Copy/E-mail |
| Assignments, class activities, project, etc. Result | Feedback and results will be given within 1-3 days after it is evaluated and marked | Lecturer | Printed Copy/E-mail or LMS |
If the student is below the age of 18, reports shall be copied to the parents or guardians.
Non-Academic Achievements
For non-academic achievements (E.g., events/workshops and/or holistic programmes attended) is provided to the students on a quarterly basis (every 3 months).
Relevant Contacts
| Admin Manager | grace@genetic.edu.sg |
| Complaint and Feedback | feedback@genetic.edu.sg |
| Any issues/enquiries on Personal Data Protection Act | dpo@genetic.edu.sg |
| Any issues/enquiries on examination appeal/certificates & etc. | admin@genetic.edu.sg |
| IT Support/Technical Support | helpdesk@genetic.edu.sg |
| Student Counselling Related Matters | linda@genetic.edu.sg |
| For any request of information. Example courses, etc. | info@genetic.edu.sg |