Apply EQ in a Diverse Service Environment

WSQ Apply EQ in a Diverse Service Environment – Level 1 (TGS-2020513806)

Course Objectives

This course address the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring one’s actions in handling diversity.

Course Duration

8 Hours

Target Audience

For Learners who want to recognize the importance of inclusiveness, EQ, etc. in diverse service environments.

Certification

Successful trainees will receive a Statement of Attainment (SOA) issued by SSG

Entry Requirement

-Reading, Listening and Speaking of English to a proficiency level equivalent to Employability Skills System (ESS) Literacy Level 3.

-Those who do not meet educational, literacy and numeracy requirement will be counselled and reviewed on a case to case bases before enrolment

At the end of the course participants will be able to:

work alongside one another with different ages, genders, physical abilities, religions, ethnicities, nationalities and characteristics
manage the organization’s manpower to drive excellence

SECTION	DESCRIPTION
Section 1	Able to recognize the importance of inclusiveness when working in a diverse service environment
Section 2	Able to apply emotional intelligence when interacting with team members and customers in a diverse service environment Aspects of emotional intelligence
Section 3	Able to demonstrate resilience when faces with challenges in a diverse service environment
Section 4	Able to monitor own actions in handling diversity

Price: SGD 200

Duration: 1 Day

Eligible for Claim Period: 15 Jan 2021 – 14 Jan 2027

All fees are subject to prevailing GST of 9% (2024)

Please refer to the below link for the Refund Table for SkillsFuture Courses:

https://www.genetic.edu.sg/refund-for-skillsfuture-courses/

Participants need to pass the test to get a subsidy.

SSG Advice:

All Singaporean aged 25 and above can use their $500 opening SkillsFuture Credit to pay for a wide range of approved skills-related courses.

PSEA Funding is available for student aged 18-30 years old (Please call PSEA Hotline 62600777 to check your balance).

We are pleased to share the the following information on the new PSEA Ad hor Withdrawal FormSG Application:

Using only own PSEA:

http://go.gov.sg/psea-withdrawal-tp

Using Sibling’s PSEA:

http://go.gov.sg/psea-withdrawal-tps

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Apply EQ in a Diverse Service Environment

Course Objectives

Main Office

Bedok Branch